SHIPPING POLICY

You can purchase directly with us or via one of our shopping partners (see stockists list).

We ship all orders via NinjaVan unless otherwise advised. Should you be out of town, kindly drop us an email so we can take note to send out your parcel once you are back in Singapore. Should you be unable to receive the parcel, kindly rearrange delivery with NinjaVan directly.

 

After 3 failed delivery attempts, NinjaVan will return the parcel and a redelivery fee of S$4 will be payable to us.

If your order includes a Beeswax wrap or a refresher block, please allow an additional day to the delivery table below. 

Shipping charges are as follows:

RETURN & EXCHANGE POLICY

Silicone Mats:

Due to the nature of the product we only do exchanges on the mats sets should there be an erroneous print or damage to the mats or markers upon receipt. Please take a picture and send it to us at info@erdaally.com

Strictly no refunds allowed.

Beeswax Wrap Kits & Refresh Bars:

Due to the nature of the product, we do not offer refunds on the Refresher Bar or DIY Kits.

Should you have any issues, please take a picture and reach out to us at info@erdaally.com

Other Products:

30 DAY MONEY BACK GUARANTEE – 30 Day Money-back Guarantee. If you’re not 100% satisfied with your purchase, then we’re not happy. Contact us and we will fix it.